Help centre

Answers about launching, pricing, badges, VAT and your account. Can't find it? Use the help button on any page to ask our assistant or send a request to our team.

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Developers

• Using the API and MCP connection

  Access Novara Launch over REST or invite an AI assistant to search and manage your listings.

Badges and links

• How the badge works and when your link is followed

  The badge links to your listing. Free launches need it displayed; paid launches don't. The link becomes dofollow based on your site's authority.

Pricing and payments

• Hung on one wall or shown in the gallery?

  Two options to display your launch on other discovery sites: manage them yourself, or let us write and place them.

• What do products cost on Novara Launch?

  Pricing for launches, features and services, how to pay, and where to find your invoice.

• What happens to payment if a listing is removed?

  Purchases do not refund after payment, except when we take down your listing—then your money returns automatically.

• How VAT and invoices work on Novara Launch

  VAT is added where due. Enter a VAT number at checkout to avoid charges if you qualify. Your invoices live in your account.

Your account

• How do I claim my company's listing?

  Verify ownership of your listing to edit it and receive the Verified badge.

• How do I change my listing once it's live?

  Edit any field in your listing; changes appear instantly when you save, with no review step.

• Managing your email and account data on Novara Launch

  Control your notices, update your sign-in email, or request full account removal and data deletion.

• What goes on your founder profile before launch?

  Your founder profile must be complete for a listing to go live.

• How do you receive notices at Novara?

  You choose which announcements arrive, by what channel, and how often. Some essential notices cannot be turned off.

• What each account page does

  Find your way round every page in your account and what you can use each one for.

Launching

• How to hang your launch in additional categories

  Your listing appears in one category free. Add up to 3 more for $5.

• Free listing or paid launch?

  A free profile with a wait, or paid to appear this week with the full gallery open.

• Relaunching your listing on the wall

  Bring your product back for a new week of votes, keeping the community support it already earned.

Getting help

• How to reach us when you need help

  The help button on each page connects you to articles, our AI reader, or our team by email.

Getting started

• How to submit your product for launch

  The stages from entering your website to being hung on the wall in a launch week.

Community

• How the leaderboards are hung

  Each week, voted launches earn badges. Three ranking boards show community votes, paid placement and domain authority.

• How votes shape the wall each week

  Sign in to vote on live launches. One vote per listing, and votes cannot be bought—the wall is always earned.

Still stuck? Contact us. Our team works Mon-Fri 08:00-20:00 UTC and answers every request by email.