How to reach us when you need help
The help button on each page connects you to articles, our AI reader, or our team by email.
Updated
On the wall this week: support
Every page displays a help button. Select it to search our catalogue of articles, consult our AI assistant, or submit a message to staff. The assistant reads your own data—listings, orders, invoices, claims, notices—to clarify what is happening: why a launch sits unlisted, what a status means. It operates without altering anything. It will not request passwords or card details.
Speaking with our team
Use the help button or visit /contact to send a message. We dispatch a ticket number by post to your email address and reply in kind. Add further detail by responding to that message. You may also write directly to launch@zinndigital.com.
Our office hours are Mon-Fri 08:00-20:00 UTC.
The gallery itself
Novara Launch runs under Zinn Digital® Ltd, established in the United Kingdom.
Questions people ask
- Can the AI read my account details?
- Yes. It sees your listings, orders, invoices, claims and notices to explain what is happening. It cannot alter anything in your account.
- How do I contact the team?
- Use the help button on any page, visit /contact, or email launch@zinndigital.com. You will receive a ticket number and replies arrive by email.
- What information must I never share?
- Never provide your password or card number to support staff. The system will not ask for these.