Managing your email and account data on Novara Launch
Control your notices, update your sign-in email, or request full account removal and data deletion.
Updated
Notice emails and your preferences
Each notice email includes a direct unsubscribe link for that category. You can also visit /account/notifications to set every notice type and its frequency.
Some messages are always sent: receipts, refunds, payment alerts, listing holds and security updates. These cannot be turned off.
Updating your sign-in email
To change the email address you use to sign in, submit a request via /account/email with your new address. We will send confirmation messages to both your old and new addresses. Once the change is complete, you will receive a security notification.
Removing your account and data
You can request account closure and data deletion by submitting a form at /account/privacy, or by writing to launch@zinndigital.com from the email address linked to your account.
Want a copy first? /account/privacy has a Download my data button that builds a zip of your account, listings, orders and invoices.
We will send you an email confirming what will be deleted: your account, founder profile and all personal information. Tax invoices are retained as required by law. Our full data handling practices are set out in /privacy.
Questions people ask
- Can I stop receiving all emails?
- No. Receipts, refunds, payment problems, listing holds and security notices will always be sent. You can unsubscribe from other notices individually via each email or at /account/notifications.
- How do I change my login email address?
- Use the request form at /account/email and provide your new email. We will send confirmation to both addresses, and a security email once the change is done.
- What happens to my invoices if I close my account?
- Your invoices are kept for as long as the law requires, even after your account is closed. Your account, profile and personal data will be removed.